Shipping Policy

At Qaswa Mart, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how we process, handle, and deliver all orders placed through our website. By shopping with us, you agree to the terms outlined in this policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 5:00 PM or on weekends/public holidays will be processed the next business day.
During peak seasons, festivals, or promotional events, order processing may take slightly longer due to high demand.
Once your order is processed, you will receive a confirmation email with your order details and tracking information (if applicable).

2. Domestic Shipping (Within Pakistan)

We deliver to all major cities and towns across Pakistan.
Estimated delivery time: 3–7 business days depending on the destination.
Delivery to major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) typically takes 3–4 days, while remote areas may take up to 7–10 days.
Shipping charges are calculated at checkout and displayed before completing payment.
Occasionally, promotional free shipping may be offered for orders above a certain amount — terms will be specified on the website.

3. International Shipping

Currently, Qaswa primarily ships within Pakistan.
For international orders, customers must contact us at nehanatique4@gmail.com before placing an order. We will provide shipping options, estimated delivery times, and cost quotes if international shipping is available.

4. Shipping Fees

Shipping costs are calculated based on delivery location, order weight, and courier partner rates.
Shipping fees are non-refundable, except when the return is due to an error on our part, such as incorrect or defective items.
Any applicable taxes or duties for international shipments (if available) are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can track your shipment through the courier company’s website or app.
For any issues with tracking or delivery, please contact us immediately at nehanatique4@gmail.com, and we will assist you in locating your parcel.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including name, address, postal code, and contact number.
Orders with incomplete or incorrect addresses may be delayed or returned to our warehouse.
If a package is returned due to incorrect address details, customers will be responsible for any additional shipping charges.

7. Delivery Attempts

Courier partners typically attempt delivery two to three times.
If delivery fails due to unavailability, incorrect address, or refusal to accept the parcel, it may be returned to us.
Customers are responsible for re-shipping costs for returned items.

8. Damaged or Defective Shipments

Inspect your package immediately upon delivery.
If the product is damaged, defective, or incorrect, please contact nehanatique4@gmail.com within 48 hours with photos or videos of the issue.
Verified issues will be resolved with a replacement, exchange, or refund as per the customer’s preference.

9. Lost or Delayed Shipments

While rare, lost or delayed shipments may occur due to courier issues or unforeseen circumstances.
Contact us at nehanatique4@gmail.com if your order has not arrived within the estimated delivery window.
We will work with the courier to locate or replace the shipment. Investigations may take 5–10 business days.

10. Pre-Orders and Back-Orders

Items listed as pre-order or out-of-stock will have an estimated availability date.
Orders will be shipped once all items are available.
Customers may request split shipments at an additional shipping cost.
If there is a significant delay, customers will have the option to cancel or receive a partial refund for unavailable items.

11. Delivery Restrictions

Certain products may be restricted from shipping to specific regions due to courier limitations, government regulations, or product type.
In such cases, the order will be canceled, and a full refund will be issued.

12. Contact Information

For questions regarding your order, shipping, or delivery, please contact us at:
📧 Email: nehanatique4@gmail.com
🏬 Store Name: Qaswa mart

Our goal is to ensure a smooth and reliable delivery experience so that your shopping with Qaswa is convenient and worry-free.